How to submit a support ticket
Once you have established a support portal account you are now ready to create and track support tickets. After you log in you should see the following page:
Step 1: Click on "New Support Ticket"
Step 2: Click "New Support Ticket"
After clicking on the New Support Ticket button you should be navigated to a screen that looks like this:
Step 3: Fill in the Submit A Ticket Form
The final step in submitting your support ticket is to make sure to fill in the form with the following information;
- Requester: (Make sure this email is your correct email address)
- Subject: (Give a brief summary of your support request)
- Description: (Give as much detail as possible about the issue and how possibly to recreate it.