How to submit a support ticket

Once you have established a support portal account you are now ready to create and track support tickets. After you log in you should see the following page:

Step 1: Click on "New Support Ticket"

Step 2: Click "New Support Ticket"

After clicking on the New Support Ticket button you should be navigated to a screen that looks like this:

Step 3: Fill in the Submit A Ticket Form

The final step in submitting your support ticket is to make sure to fill in the form with the following information;

  • Requester: (Make sure this email is your correct email address)
  • Subject: (Give a brief summary of your support request)
  • Description: (Give as much detail as possible about the issue and how possibly to recreate it.